How To Fix Purple Screen Roku Error

Roku gives its users full access for streaming media over the WiFi. When connecting your Roku streaming device to the internet you may encounter error codes like the following.

  • 001.

  • 009.

  • 14.41.

  • 016.

  • 003.

  • 016.

  • 013.

  • 011.

  • 017.

  • 108.

  • 14.20.

  • 14.30.

  • 14.40

  • 14.50.

As a matter of fact, all the above-mentioned codes resemble that there might be a fault in your internet connection. And all above, there is a big and annoying issue - “Purple Screen Roku”.

Fix: Purple screen Roku – Unable to connect to the internet

While setting up Roku, you have to connect your Roku streaming device to your existing home WiFi network. After sometime, a list of available and active WiFi networks will be displayed. You just have to choose a network that belongs to you – type in the WiFi password carefully and proceed further.

Afterward, a strong WiFi connection will be established between your main wireless router or the access point (AP). In case, you are unable to connect your Roku device to the internet, then you will be unable to stream your favorite audios, videos, setup Roku account via roku.com/link and launch your preferred channels.

If you want to prevent this issue, then you have to make sure that you have active WiFi signals coming out of your main router or the access point. Given below are some

demystify steps that will be your guide to fix purple screen Roku – unable to connect to the internet issue.

  1. Go to “Roku settings” from your home screen, .

  2. Click on the “connection” button. You will find that if you are connected to the active WiFi connection or not.

  3. Enter the SSID (network name) of your wireless network (when prompt).

  4. Make sure that your main WiFi router is updated by the latest firmware technology. Moreover, also ensure that your router is placed openly on a higher shelf.

  5. If your signal strength is poor, then restart your router once.

  6. And, if the “purple screen Roku” issue still persists, then restart your Roku player as well.

  7. After a restart of your Roku streaming device, make sure that you have a valid and correct Roku activation code handy with you.

Apply the aforementioned tips and it will definitely fix the issues whatever you are facing.

Fix: Roku purple screen

As a matter of fact, the purple screen Roku indicates “High-bandwidth Digital Content Protection (HDCP) unauthorized – content disables error”. The chief reason behind this error is using a faulty or damaged HDMI cable. To get rid of this issue, we insist you to follow some easy to execute below-mentioned steps.

  1. In the first place, unplug the HDMI (High-Definition Multimedia Interface) cable.

  2. Turn off your Roku player and disconnect all the cables/wires that are connected with it.

  3. Wait for 2-3 minutes and after that, re-plug the HDMI cable. You have to set up your Roku player again using Roku link code.

  4. If possible, please use a high-quality HDMI cable.

  5. Use the same login credentials and the activation code for Roku you have used for setup Roku account earlier.

  6. Check the batteries of your Roku remote as well.

  7. Make sure that you are using correct Roku com link code while activating your device.

  8. HDMI cable should be properly instered. As a matter of fact, loose cable connections results in “purple screen Roku” or roku.com link code error.

  9. Make sure that your device is receiving up running internet connection from your main networking router.

If you experience the same issue even after following the demystify steps given in this post, then dial our Roku support number 1-855-795-5955 and ask our technical department for Roku support. We are the solution partner of Roku.

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